Legal & Compliance

Privacy Policy

Transparent, secure, and compliant. We respect your data.

Last updated: {{replace with date}} Location: Cape Town, South Africa

Interweb Media (“we,” “us,” “our”) provides hosting, domain, SEO, and related digital services for businesses worldwide. Your privacy matters, and this policy explains what data we collect, how we use it, how we protect it, and the rights you have over your information.

01. Information We Collect

1.1 Information You Provide Directly

We collect personal information when you:

  • Submit a contact form
  • Sign up for newsletters
  • Create an account or log in
  • Purchase domains, hosting, or services
  • Request support
  • Contact us via email

This may include: Name, email address, phone number, billing details, login details, domain information, support messages, and any content you voluntarily submit.

02. Information We Collect Automatically

2.1 Cookies & Analytics

We use cookies and similar technologies to improve performance, security, and marketing.

Tools include:

  • Google Analytics (traffic/behaviour)
  • Google Ads Remarketing
  • Cloudflare (security/performance)

Automatically collected data may include: IP address, device type, pages viewed, referring URLs, session duration, and interactions with our website.

2.2 Third-Party Platforms & Integrations

We use trusted platforms that may collect limited data as part of providing our services:

  • Mailchimp (email marketing)
  • Zoho (CRM and service delivery)
  • Google (for Google Login / social sign-in)

These platforms process data according to their own privacy terms and international compliance standards.

03. User Accounts & Login Information

Some Interweb Media services require user accounts. You may log in using:

  • Email + password
  • Google Login
  • Other supported social logins

We never store your social login password. Authentication is handled securely by the identity provider.

04. How We Use Your Information

We process personal data to:

Provide and maintain our hosting, domain, and SEO services
Respond to enquiries and support requests
Send newsletters and marketing emails (only if you opt-in)
Improve site performance and security
Comply with legal, billing, or contractual obligations
Protect our systems from fraud or abuse

We do not sell personal data under any circumstances.

05. Marketing Communications

5.1 Opt-In

Users subscribe to newsletters or marketing emails by voluntarily submitting an email address through our website.

5.2 Unsubscribe

You can unsubscribe at any time by:

06. Our Role as Controller & Processor

Because of the nature of our services, Interweb Media may act as:

  • Data Controller (for our own website, marketing, communications, and accounts)
  • Data Processor (for clients using our hosting, domain management, and SEO tools)

When we act as a Data Processor, we process data only according to client instructions.

07. Legal Basis for Processing (GDPR / UK GDPR)

Where applicable, we rely on:

  • Consent
  • Performance of a contract
  • Legitimate interests
  • Legal obligations

08. International Data Transfers

Your data may be stored or processed in:

  • South Africa
  • United States
  • Europe (EU/EEA)

All transfers follow GDPR-compliant safeguards, POPIA requirements, and where applicable, standard contractual clauses (SCCs).

09. Data Retention

We retain personal data only as long as necessary, including:

  • For active services and billing
  • For legal or accounting requirements
  • Until an account is closed
  • Until a deletion request is submitted

We minimise retention wherever possible.

10. How Users Can Access, Download, or Delete Their Data

You may request:

  • A copy of your data
  • Correction of inaccurate information
  • Deletion of your profile
  • Withdrawal of consent
  • Objection to certain processing
  • Portability of data (GDPR/UK GDPR)

To exercise these rights, contact: [email protected].
We may require verification for security.

11. Security

We take reasonable steps to safeguard data through:

  • Cloudflare protection
  • Secure hosting (shared + cloud infrastructure)
  • Encrypted connections (HTTPS)
  • Restricted access controls
  • Regular monitoring

No online system is 100% secure, but we follow industry-standard best practices.

12. Sharing of Information

We may share data with:

  • Hosting providers
  • Payment processors
  • Email service platforms
  • CRM systems
  • Domain registrars
  • Legal or regulatory authorities where required

We never sell or trade personal data.

13. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

14. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date and publish the updated version on our website.

15. Contact Us

For any questions or privacy-related requests:

Interweb Media Cape Town, South Africa [email protected]